Are the items on this site new or used?

Nearly all items on this site is brand new and fully guaranteed.  The only used items on this site are the Vault LPs which are a selection of rare and collectable vinyl records that can also be found in BGO stores.  If you're looking for used CDs, LPs, DVDs, Blu-rays and games, head over to beatgoeson.com.

Can I have something shipped to a Beat Goes On store?

Yes!  At checkout, when choosing a shipping destination you will have the option of selecting direct shipping to an address provided or any of our nine stores.  Shipping to BGO stores is free.

Are all your products in stock?

Because of changing availability in our warehouse, some items may require more than 2-5 days to fulfill.  Some products may no longer be available.  If an item is no longer available, your order will be cancelled and you will receive a full refund.  We reserve the right to limit quantities on any transaction to one and to cancel any order for any reason at any time.  This is a retail consumer site and we do not sell to dealers.

Where do you ship to?

We will ship orders directly to customers in Canada only and the USA only. For applicable shipping charges and estimated delivery times, please see our shipping chart.  If you are an international customer and would like to have an item shipped to you, please contact us at cdmusic@beatgoeson.com and we can provide you with a quote.

How long will it take my item to ship?

All items are shipped within 3-5 business days and are shipped via Canada Post expedited mail.

What payment methods do you accept?

We can accept Visa, Mastercard, AmEx and Discover, as well as Apple Pay and Apple Pay.

Are the prices on the website the same as in the stores?

Prices on this site do not necessarily reflect pricing in Beat Goes On retail locations.  Website inventory does not reflect the inventory of any of our retail locations.

Will I be charged sales tax?

All items are subject to Ontario HST (13%) regardless of destination due to CRA federal and provincial tax laws.

Can I pay for an item with a Beat Goes On gift card or credit voucher?

Currently, no.  Items can only be paid for via credit card, PayPal and Apple Pay.

How can I cancel my order?

Contact us at cdmusic@beatgoeson.com if you'd like to cancel your order.

I am not receiving any order email confirmations

Sometimes our automated responses get caught by spam filters. Adding our address to your safe list usually corrects this problem. If you still experience this problem, please let us know, and we will look into the issue further.

How do I return an item?

Unopened or defective product may be returned within 30 days to any Beat Goes On location for a full refund with physical receipt.  We do not accept an returns on opened product or worn garments.  Returns can be sent to: The Beat Goes On - 343 Weber St N (Lower Level), Waterloo, ON N2J 3H8.

Or click here to return your order with a pre-paid shipping label.  If you need additional assistance, please call 1-877-307-1411.