Changes to free shipping:

Over the past year, we have been working hard to move our online presence onto a new platform. This platform unifies our entire new and used product system and allows us to provide greater service and selection to our customers as well as a seamless checkout. All physical gift cards can now be used in-store and online at any time, for any product.  We now have digital gift cards for online orders.

We have worked extremely hard to maintain and control costs but our business environment is changing quickly. Unfortunately, one of the changes needed to be made is our free shipping policy. We have created one simple shipping policy for all new and used products. Free shipping for sales over $99 (before taxes).  Any items that can be shipped by lettermail will remain $3.99 for one item, but larger and heavier items will have a flat rate shipping cost of $15.00-20.00.

The Beat Goes On Team.


Shipping Rates


Between BGO Locations 

Free Shipping

All Orders Over $99

Free Shipping

CDs, DVDs, Blu-rays, Games

$3.99 for one item (larger/heavier items and multiple item orders that cannot be sent via lettermail will have a flat rate shipping cost of $15.00 in Ontario and $20 in other provinces)

LPs & Accessories (including clothing, toys, etc.)

$15 flat-rate ($20 flat-rate outside of Ontario)

Turntables & Collectibles

$20 flat-rate shipping per order

United States (excluding Alaska & Hawaii)

$20 flat-rate


Shipping Times

All items require up to 3-5 days for processing, and will then ship through Canada Post Expedited Mail with a delivery time of 7-10 business days within Canada and 7-21 days to the United States.



Unopened or defective product may be returned within 30 days to any Beat Goes On location for a full refund with physical receipt.  Returns can be sent to:

The Beat Goes On - 341 Weber St N (Lower Level), Waterloo, ON N2J 3H8

Or contact us to return your order with a pre-paid shipping label.

If you need additional assistance, please call 1-877-307-1411.